Return Policy
At Qakapo, we want you to be completely satisfied with your purchase. Our return policy is designed to be fair, transparent, and hassle-free. Please read the following guidelines to understand our return process:
Shipping Information
1. Eligibility for Returns:
Items must be in their original condition, unworn, unwashed, and with all tags attached.
Returns must be initiated within 30 days of the delivery date.
2. How to Initiate a Return:
Log in to your Qakapo account and go to the "Orders" section.
Select the order containing the item(s) you wish to return.
Follow the prompts to initiate the return process.
3. Return Shipping:
Customers are responsible for return shipping costs.
We recommend using a trackable shipping method to ensure the safe return of the item.
4. Condition of Returned Items:
Items must be returned in their original packaging or a similar protective packaging.
We reserve the right to refuse returns that do not meet these conditions.
5. Refund Process:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.
6. Exchanges:
Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return for a refund and place a new order for the desired item.
7. Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact our customer support team at Azar@qakapo.com within 7 days of receiving the item. We will assist you in resolving the issue.
8. Non-Returnable Items:
Gift cards are non-returnable and non-refundable.
9. Changes to Return Policy:
Qakapo reserves the right to modify the return policy at any time. Any changes will be communicated on our website.
If you have any questions or need further assistance regarding our return policy, please do not hesitate to contact us at Azar@qakapo.com. We are here to ensure your Qakapo experience is as delightful as our clothing. Thank you for choosing Qakapo!